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 Frequently Asked Questions/Contact Information

What is "docomo Money Transfer?"

docomo Money Transfer is an overseas money transfer service for DOCOMO FOMA/Xi subscribers with i-mode/sp-mode and at least 20 years of age. You can send remittances in US dollars or local currencies to designated bank accounts and for cash pickup. Additionally, remittances to the Philippines can be sent to Smart Money.

*The following countries and regions are available as destinations for docomo Money Transfer(As of April 2015). United States (Including Alaska, Guam, Saipan, And Hawaii), Canada, South Korea, China, Hong Kong, India, Indonesia, Nepal, Bangladesh, Philippines, Vietnam, Malaysia, Australia, New Zealand, United Kingdom, Switzerland, Brazil, Spain, Argentina, Bolivia, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, Guatemala, Guyana, Honduras, Haiti, Mexico, Nicaragua, Panama, Peru, El Salvador, Trinidad And Tobago, Uruguay, Venezuela

*Available local currencies differ depending on the affiliated beneficiary bank.

*This service is available only from Japan.

Is prior registration required?

Prior registration is required to use docomo Money Transfer. You can apply online or via postal mail. A Message R(SMS) will be sent to your phone when the registration process is complete. This service is available only to DOCOMO subscribers.

Postal Registration: We will send an application form to the DOCOMO subscriber's address when requested from the i-mode/sp-mode site. Please fill out the application form and send it with a copy of your ID. Registration is limited to the phone number that matches the phone number of the device used to request the application form.

*Your network PIN and agreement with the Usage Regulations is required for each transaction. Note that remittances will be made using a "docomo Kouza"(DOCOMO's payment service).

Agreement to the docomo Kouza Terms and Conditions is also required.

What Identification Documents Do You Accept?

We will validate your application with the following Identification documentations.

For online application, please refer to Notes on Uploading Individual Documents.

A) Valid IDs that are accepted with one document

・Individual Number Card (both sides)

B) Valid IDs that require two documents

<Identification Document>
・Driver's License (Must be issued by a prefectural or metropolitan Public Safety Commission (International driver's licenses are not accepted)

+

<Individual Number Document>
・Individual Number Notification Card
・Certificate of Residence(Must include your Individual Number)
・Certificate of items entered in the Certificate of Residence(Must include your Individual Number)

C) If the applicant does not have any of the Identification Document above

<Identification Document>
・Japanese Health Insurance Certificate
・Basic Resident Registration Card (Must show subscriber's photo)
・Residence card or Certificate of Alien Registration

+

<Additional Document>
・Public Utility Receipt(*1)
・Certificate of Residence (*2)
The additional documents must be issued within the last three months with the subscriber's current address and limited to one in the name of the subscriber.

+

<Individual Number Document>
・Individual Number Notification Card
・Certificate of Residence(Must include your Individual Number)
・Certificate of items entered in the Certificate of Residence(Must include your Individual Number)

*1 Only utility receipts for electricity, gas, water, etc. bearing a receipt stamp or automatic payment notices showing the date of automatic payment are accepted.

*2 If Certificate of Residence has Individual Number prited on, it can be also counted as .Individual Number Documents.

*The applicants' name and address on the application form must match those of the mobile subscriber as well as those on the Identification Documents.

*Please use the phone number of the device used to request the application form.

*Expired identification documents are invalid.

*A Photo ID is not required if one of the above has been submitted when applying for your phone subscription.

*NTT DOCOMO INC. requires your Individual Number Document for overseas remittance service for purposes such as documentation operations in compliance with the “Act on Submission of Statement of Overseas Wire Transfers for Purpose of Securing Proper Domestic Taxation.”

*Please visit the website of Cabinet Secretariat for the details of Individual Number system.

What is an Individual Number?

Please visit the website of Cabinet Secretariat for the details of Individual Number system.

How long will it take to finish the registration?

Web Registration: Approx. 3 business days.

Postal Registration: Approx. 1 week.

*This does not apply if the registration information is insufficient.

*A fixed screening procedure is conducted for this service to comply with relevant laws such as the Act on Financial Settlements.

How are remittances sent and received?
Sending
You can send a remittance by sending a transaction request from the docomo Money Transfer site on dMenu/i-mode, and enter the details of the remittance such as the recipient's details and the remittance amount.
If you choose to send the remittance for counter cash pickup, please contact the recipient and inform the password that was issued when sending the transaction request.

*You must deposit into your docomo Kouza account before making a remittance.


Receiving
Deposit into account: The remittance will be transferred into the bank account specified by the sender (please select an affiliated beneficiary financial institution).
Counter cash pickup: The remittance can be collected at the counter of the financial institution the sender specified when making the transaction request (please select an affiliated beneficiary financial institution). The recipient must visit the counter of the financial institution in person with his or her identification. The recipient must show their identification documents at the counter of the financial institution along with the password provided by the sender.
How much is the transaction fee?
The transaction fee is ¥1,000 (non-taxable) per transaction regardless of the remittance amount.

*You are responsible for any fee charged for the FOMA/Xi subscription, etc. required to use this service.

*Separate packet communications charges apply for using this service.

*A separate handling fee may apply at the local financial institution when receiving the remittance.

*The transaction fee will not be refunded even if incorrect information is provided when making the transaction request or if the recipient does not receive the money.

What currencies are available for sending remittances?
Remittances can be made in U.S. dollars or the local currency of the destination country. However, available currencies depend on the beneficiary financial institution.
What is the foreign exchange rate?
When using docomo Money Transfer, the conversion of the remittance amount into a local currency, in the case of the JPY/USD rate, takes place at the rate set by NTT DOCOMO based on the exchange rate posted after 10:00 a.m. on the day of the transfer request (if the transfer request day from NTT DOCOMO is not a business day for the financial institution, the business day immediately prior to that day is used).
In the case of rates other than the JPY/USD rate, the conversion is performed at the rate calculated from the USD/destination country’s currency rate set by NTT DOCOMO's outsourced enterprise between 10:00 a.m. and 11:00 a.m. based on the above-mentioned JPY/USD rate and the rate posted by the payment agent in each country.
For details, please refer to Today's Exchange Rate.
Is there a limit to the number of remittances and/or the amount of remittances that I can make?
Remittances must be at least ¥3,000, and the amount can be made in one yen increments. The monthly limit is ¥500,000 and the daily limit is ¥450,000.
(Cumulative remittance amounts will be cleared at the beginning of each month.)
However, limits are prescribed for each eligible country/region and the limits per country/region will take priority.
For details on the remittance limit of each destination country, please refer to "Destination Countries / Banks & Remittance Limits," "Special Conditions for docomo Money Transfer" and the information displayed on the transaction request screen of the i-mode/sp-mode site.
However, if the limits listed on "Special Conditions for docomo Money Transfer" and the transaction request screen of the i-mode/sp-mode site differ, the limits on the transaction request screen of the i-mode/sp-mode site will take priority.
How many letters can I use for the recipient's name?
The first name, middle name, and last name can each contain up to 32 alphabetical letters (including spaces between names).
What items are necessary to receive the remittance in cash at the counter of an affiliated financial institution?
The recipient must visit the counter of the financial institution in person with his or her identification. The recipient must show their identification documents at the counter of the financial institution along with the password issued to the sender when sending the transaction request.
Does a handling fee apply for receiving a remittance?
DOCOMO does not charge a handling fee for receiving a remittance. However, a separate handling fee may apply at the local financial institution when receiving the remittance.
Can I register a beneficiary bank account for future use?
It is not possible to register a beneficiary bank account for future use. However, you can send to the same recipient from the "Overseas Remittance History" menu.
How long is the "Remittance History" menu valid for sending?
The "Remittance History" menu will be displayed for a year counting from the day of remittance. After the "Transaction Request Sent" is displayed and funds are expected to be received, a "Send to same recipient" button will appear after around 10 days. During the period the "Send to same recipient" button is displayed, transaction requests can be made from previous transaction history.
Please note the "Send to same recipient" button cannot be used if there is any change to remittance details, such as financial institution information or account number, etc.
When and how will the remittance amount and transaction fee be billed?
The transaction fee and remittance amount are deducted from your docomo Kouza account balance upon each transaction request.
Can my free communications allowance be used to cover the remittance amount and transaction fee?
Free communications allowances do not apply to remittance amounts or transaction fees.
I changed my mobile phone to a smart phone, and my contract switched from i-mode to an sp-mode account. Do I need to reapply for docomo Money Transfer?
The information you registered with docomo Money Transfer will automatically be transferred so there's no need to reapply. You can also review your remittance history on the site, just as before.
How are refunds handled when the transaction information the sender provided is incorrect or when the recipient doesn't receive the sent money during the valid cash pick-up period?
The ¥1000 transaction fee and applicable FX spread will be deducted from the transaction amount and will be refunded to the sender's docomo Kouza account.
The refund process will take approximately one week. Please contact us by phone for details for the actual refund date for each transaction.
How long will it take to reach the recipient after I send my remittance?
The time of delivery can vary from same-day delivery to up to 6 business days depending on the destination country and beneficiary bank/financial institution.
(Due to the nature of international money transfers, the time of delivery is for reference only and is subject to change depending on the destination country and beneficiary bank/financial institution. Please note that we do not guarantee delivery during the period stated above.)
Why my i-mode mobile phone does not display the convenience store selection screen anymore?
Due to the change of server validation system for the encryption at the end of November 2015, several handsets with i-mode function became incompatible. Please refer to this link for compatible handsets and more details (link in Japanese only)
What is Foreign PEPs?

A person who is a senior foreign political figure (Politically Exposed Persons). Please see below for applicable persons.

① Head of state
② Individuals who are or have been entrusted with prominent public functions by a foreign country, for example
・A position equivalent to Prime Minister, Minister of State or Senior Vice-Minister of Japan.
・A position equivalent to Speaker or Vice-chairman of the House of representatives and House of Councilors of Japan
・A position equivalent to Judges of Supreme Court of Japan
・A position equivalent to Ambassador Extraordinary and Plenipotentiary, Envoy Extraordinary and Plenipotentiary, Ambassadors or Plenipotentiaries
・A position equivalent to Chief of Staff of Self Defense Force, Deputy Chief of Staff of Self Defense Force, Chief of Staff of Ground Self Defense Force, Deputy Chief of Staff of Ground Self Defense Force, Chief of Staff of Marine Self Defense Force, Deputy Chief of Staff of Marine Self Defense Force, Chief of Staff of Air Self Defense Force or Deputy Chief of Staff of Air Self Defense Force of Japan
・A board member of Central Bank
・A board member in position to obtain approval for budget from the national Diet.
③ Individuals who had positions of ① or ②
④ Immediate family of ①~③
⑤ Owners of Business of ①~④
Who is immediate family applicable to Foreign PEPs?

Please see the diagram below

Immediate family applicable to Foreign PEPsImmediate family applicable to Foreign PEPs

Contact us by phone

9 a.m. to 8 p.m. (365 days a year)

For inquiries in Japanese

From DOCOMO mobile phones

(toll free, in Japanese only)151

From landline and other mobile phone carriers

0120-005-250

(Available languages: English, Portuguese, Chinese, and Spanish)
*May not be accessible from some IP phones.

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