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Important Information & Terms of Use

Important Information About docomo Money Transfer

  • Please read "Important Information" , "Terms and Conditions for docomo Kouza (PDF format: 531KB)" , "S","Special Conditions for docomo Money Transfer (PDF format: 272KB)", and ""Handling of Personal Information in Financial Business, etc."" before using docomo Money Transfer.
  • The applicant must be under the name of the DOCOMO line subscriber.
  • The applicant's phone number must match the number of the phone used to request the application.
  • A ¥1,000 (non-taxable) transaction fee will be charged to the sender for each remittance.
  • Fees are also charged for the FOMA/Xi subscription required to use docomo Money Transfer (including, but not limited to packet communications charges).
  • The minimum remittance amount is ¥3,000 (including the transaction fee).
  • If restriction settings are enabled for docomo Kouza, docomo Money Transfer cannot be used. Pages relating to remittances cannot be accessed if the Access Restriction Service (i-mode Filter, Kids' i-mode Filter, or Web Filter) is set (except when site viewing is permitted through the Access Restriction Customizer function). Access to pages relating to remittances cannot be restricted by the sp-mode Filter Service. Please apply for service usage restriction of docomo Kouza at a docomo Shop or Information Center if you do not wish to make remittances.
  • Pages relating to remittances cannot be accessed during international roaming.
  • Although the docomo Money Transfer site may be accessible during international roaming from Wi-Fi connection, this service is available only from within Japan and will not be available overseas.
  • Refer to Destination Countries / Banks & Remittance Limits for countries available for remittance and available destination banks/financial institutions, receiving methods, and limits per country.
  • The maximum remittance limit are shown on the transaction request screen of the docomo Money Transfer i-mode/sp-mode site.
  • If the limits shown on this website differ from those shown on i-mode/sp-mode the transaction request screen, priority shall be given to the limits shown on the transaction request screen of the docomo Money Transfer i-mode/sp-mode site.
  • Please log in to the docomo Money Transfer i-mode/sp-mode website to check the currency exchange rate. Note that the exchange rate of currencies other than US dollars displayed on the transaction request screen is calculated at the time of the transaction request and is for reference only, and the actual amount may differ.
  • Recipient information such as name, address, date of birth, phone number, bank (payment agent), branch name, and account number (for transactions to accounts) are required to make a remittance. Please be sure to check the recipient's information before making the transaction.
  • We do not accept transactions to joint accounts and corporation accounts.
  • If the remittance is for cash pickup to a non-resident of the destination country, please use the address and phone number of where the recipient is staying and can be reached (such as the hotel) for the recipient's address and phone number.
  • A remittance cannot be cancelled once the transaction request is sent.
  • When sending a remittance for cash pickup, the recipient must tell the "password" that is shown when completing the transaction request to the teller along with their identification document. The sender is responsible for informing the recipient the required password. Make sure you handle the password with care and do not disclose it to any other parties.
  • Please note that if there are any incorrect information in the transaction request or if the recipient is unable to receive the remittance (including when the cash pickup period expires), the transaction fees will not be refunded.
  • If the remittance is sent for cash pickup and is not claimed within 14 days from the day following the transaction request, the transaction will result in a "receipt failure". The transaction fee and fees charged by the local beneficiary bank will be withdrawn from the total transaction amount and the remaining will be refunded to your docomo Kouza account.
  • DOCOMO will not be able to check the receiving status of your transaction request. Please advise the recipient to contact the beneficiary financial institution/bank.
  • The "receipt failure" status on the Overseas Remittance History can be caused by incorrect account names or account numbers (for deposits into accounts) or expired pickup periods (for cash pickup) and other reasons. Please contact the docomo Information Center (0120-005-250) for details.
  • DOCOMO may not be able to provide this service due to specific situations such as legal restrictions, measures by government or other public entities, war, accidents, conditions of the payment agent, etc. If such situations are found applicable after you have sent your transaction request, the transaction will be cancelled and the remittance amount will be refunded to your docomo Kouza Account.
  • Remittances using docomo Money Transfer are operated through systems managed by DOCOMO's contractors and can be received at payment agents affiliated to the contractors. The customer information shared with such entities is limited to those only required for the transactions.
  • Transactions using docomo Money Transfer are strictly limited to the following purposes. DOCOMO will not accept any transactions that require approval, authorization, proposal and/or registration with the Foreign Exchange and Foreign Trade Act and will not accept any transactions that are not for the specified purposes below.
  • (1) Family support (2) Education expenses for non-residents (3) Medical expenses for medical tourism (4) Medical expenses for residents (5) Gifts etc. (6) Travel expenses (7) Investments etc.
  • We do not accept any transactions that apply to “Regulations on Trade-Related Payments (North Korea)" and “Regulations on the Purpose of Use of Funds (North Korea and Iran)" in compliance to the Foreign Exchange and Foreign Trade Act.
  • DOCOMO will not approve or recommend this service as a method of payment for any specific websites.

Terms of Use

You must read and accept the terms and conditions before using docomo Money Transfer.

docomo Money Transfer Operations Guide (January, 2017) (PDF format: 1,197KB)
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