Frequently Asked Questions/Contact Information
docomo Money Transfer is an overseas money transfer service for DOCOMO FOMA/Xi subscribers with i-mode/sp-mode and at least 20 years of age. You can send remittances in US dollars or local currencies to designated bank accounts and for cash pickup.
*The following countries and regions are available as destinations for docomo Money Transfer(As of April 2019). United States (Including Alaska, Guam, Saipan, And Hawaii), Canada, South Korea, Hong Kong, China, Thailand, China, Hong Kong, India, Indonesia, Nepal, Bangladesh, Philippines, Vietnam, Malaysia, Australia, New Zealand, United Kingdom, Switzerland, Brazil, Spain, Argentina, Bolivia, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, Guatemala, Guyana, Honduras, Haiti, Mexico, Nicaragua, Panama, Peru, El Salvador, Trinidad And Tobago, Uruguay, Venezuela
*Available local currencies differ depending on the affiliated beneficiary bank.
*This service is available only from Japan.
Prior registration is required to use docomo Money Transfer. You can apply online or via postal mail. A Message R(SMS) will be sent to your phone when the registration process is complete. This service is available only to DOCOMO subscribers.
Postal Registration: We will send an application form to the DOCOMO subscriber's address when requested from the i-mode/sp-mode site. Please fill out the application form and send it with a copy of your ID. Registration is limited to the phone number that matches the phone number of the device used to request the application form.
*Your network PIN and agreement with the Usage Regulations is required for each transaction. Note that remittances will be made using a "docomo Kouza"(DOCOMO's payment service).
Agreement to the docomo Kouza Terms and Conditions is also required.
We will validate your application with the following Identification documentations.
For online application, please refer to Notes on Uploading Individual Documents.
*The applicants' name and address on the application form must match those of the mobile subscriber as well as those on the Identification Documents.
*Please use the phone number of the device used to request the application form.
*Expired identification documents are invalid.
*A Photo ID is not required if one of the above has been submitted when applying for your phone subscription.
*NTT DOCOMO INC. requires your Individual Number Document for overseas remittance service for purposes such as documentation operations in compliance with the “Act on Submission of Statement of Overseas Wire Transfers for Purpose of Securing Proper Domestic Taxation.”
*Please visit the website of Cabinet Secretariat for the details of Individual Number system.
Web Registration: Approx. 3 business days.
Postal Registration: Approx. 1 week.
*This does not apply if the registration information is insufficient.
*A fixed screening procedure is conducted for this service to comply with relevant laws such as the Act on Financial Settlements.
You can send a remittance by sending a transaction request from the docomo Money Transfer site on dMenu/i-mode, and enter the details of the remittance such as the recipient's details and the remittance amount.
If you choose to send the remittance for counter cash pickup, please contact the recipient and inform the password that was issued when sending the transaction request.
*You must deposit into your docomo Kouza account before making a remittance.Please note that when making remittance to a Checking account, the payment may not be able to proceed due to the financial institution’s decisions.
Deposit into account: The remittance will be transferred into the bank account specified by the sender (please select an affiliated beneficiary financial institution).
Counter cash pickup: The remittance can be collected at the counter of the financial institution the sender specified when making the transaction request (please select an affiliated beneficiary financial institution). The recipient must visit the counter of the financial institution in person with his or her identification. The recipient must show their identification documents at the counter of the financial institution along with the password provided by the sender.
Please note in advance that as Docomo is not able to confirm the receipt(payment) status regarding remittance instructions, please request the beneficiary to contact the local financial institution.
*You are responsible for any fee charged for the FOMA/Xi subscription, etc. required to use this service.
*Separate packet communications charges apply for using this service.
*A separate handling fee may apply at the local financial institution when receiving the remittance.
*The transaction fee will not be refunded even if incorrect information is provided when making the transaction request or if the recipient does not receive the money.
In the case of rates other than the JPY/USD rate, the conversion is performed at the rate calculated from the USD/destination country’s currency rate set by NTT DOCOMO's outsourced enterprise between 10:00 a.m. and 11:00 a.m. based on the above-mentioned JPY/USD rate and the rate posted by the payment agent in each country.
For details, please refer to Today's Exchange Rate.
(Cumulative remittance amounts will be cleared at the beginning of each month.)
However, limits are prescribed for each eligible country/region and the limits per country/region will take priority.
For details on the remittance limit of each destination country, please refer to "Destination Countries / Banks & Remittance Limits," "Special Conditions for docomo Money Transfer" and the information displayed on the transaction request screen of the i-mode/sp-mode site.
However, if the limits listed on "Special Conditions for docomo Money Transfer" and the transaction request screen of the i-mode/sp-mode site differ, the limits on the transaction request screen of the i-mode/sp-mode site will take priority.
The maximum amount a recipient can receive within 30-day period is USD10,000.
(No matter remittance is sent by several senders, the maximum amout a recipient can receive within 30-day period remain USD10,000)
Please note the "Send to same recipient" button cannot be used if there is any change to remittance details, such as financial institution information or account number, etc.
The refund process will take approximately one week. Please contact us by phone for details for the actual refund date for each transaction.
(Due to the international money transfers, the time of delivery is for reference only and may change depending on the destination country and beneficiary bank/financial institution. Please note that we do not guarantee the delivery during the period stated above.)
A person who is a senior foreign political figure (Politically Exposed Persons). Please see below for applicable persons.
- ① Head of state
- ② Individuals who are or have been entrusted with prominent public functions by a foreign country, for example
- ・A position equivalent to Prime Minister, Minister of State or Senior Vice-Minister of Japan.
- ・A position equivalent to Speaker or Vice-chairman of the House of representatives and House of Councilors of Japan
- ・A position equivalent to Judges of Supreme Court of Japan
- ・A position equivalent to Ambassador Extraordinary and Plenipotentiary, Envoy Extraordinary and Plenipotentiary, Ambassadors or Plenipotentiaries
- ・A position equivalent to Chief of Staff of Self Defense Force, Deputy Chief of Staff of Self Defense Force, Chief of Staff of Ground Self Defense Force, Deputy Chief of Staff of Ground Self Defense Force, Chief of Staff of Marine Self Defense Force, Deputy Chief of Staff of Marine Self Defense Force, Chief of Staff of Air Self Defense Force or Deputy Chief of Staff of Air Self Defense Force of Japan
- ・A board member of Central Bank
- ・A board member in position to obtain approval for budget from the national Diet.
- ③ Individuals who had positions of ① or ②
- ④ Immediate family of ①～③
- ⑤ Owners of Business of ①～④
Please see the diagram below
Contact us by phone
9 a.m. to 8 p.m. (365 days a year)
From DOCOMO mobile phones
(toll free, in Japanese only)151
From landline and other mobile phone carriers
(Available languages: English, Portuguese, Chinese, and Spanish)
*May not be accessible from some IP phones.